Experienced Assistant Manager, former Team Lead, and Trainer with a successful history of leading and developing high-performing voice, chat, and email support teams for major clients, including a US healthcare provider and a UK utility company. Proficient in Salesforce, CRM platforms, SAP, Kraken, and Tableau, with strong skills in data analysis and reporting to identify trends, improve performance, and support strategic decision-making.
Consistently recognized for streamlining complex workflows, enhancing customer satisfaction, and managing inboxes, calendars, and communications with accuracy and professionalism. Skilled at training teams to exceed performance targets while maintaining service quality and efficiency.
Now transitioning to a Virtual Assistant role, eager to leverage my leadership, data-driven insights, and administrative expertise to provide proactive, reliable, and detail-oriented remote support that drives organization and growth for executives and businesses.
