Dedicated and detail-oriented professional with extensive experience in customer service and administrative support. Skilled in managing customer escalations via email, phone, and chat, ensuring high satisfaction levels. Proficient in coordinating bookings, scheduling appointments, and handling data entry, including real-time invoicing and Excel management. Known for effectively resolving reservation sales inquiries and guest recovery concerns. A proactive problem-solver with a strong ability to complete ad-hoc tasks and conduct research, I am eager to leverage my skills as a Virtual Assistant to support operational efficiency and enhance client experiences.
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