Still fixing listings and answering customer emails at midnight? Let me take that off your plate.
I'm an ecommerce Virtual Assistant (VA) who helps online store owners run smoother backend operations: accurate product listings, organized inventory, and customers who are taken care of, so you can focus on growing the business.
Proof I deliver:
Listed 50 to 100 Shopify products daily (titles, descriptions, variants, pricing, SKUs, tags) with near-zero errors. No double-checking needed.
Handled 30 to 50 customer service inquiries daily across email, chat support, and social DMs. First response under 2 hours, and 8 out of 10 complaints resolved without a refund.
What I can take off your plate:
Shopify Management: Product listing, variants and SKUs, collections, inventory management, CSV bulk uploads, discount codes, and consistent execution of your SOPs
Customer Support: Email management, chat support, order fulfillment and shipping issues, returns and exchanges per store policy, and de-escalating complaints before they become refunds or negative reviews
Admin Support: Data entry, order tracking, and other administrative tasks that keep your store running
Tools: Shopify, Gorgias, Zendesk, Tidio (Lyro AI), Google Workspace, Canva, Claude, ChatGPT, Gemini
I triple-check my work, follow instructions carefully, and treat every store as if it were my own. I'm looking for a long-term role with one store, someone you can hand things to once and trust they're handled.
Full-time | Remote | English (Professional)
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