Researcher with experience in market research related to customer service and loyalty.
Provides support through researching and writing about concepts related to customer service as well as the effectiveness of policies practiced by businesses or other institutions. My support role also involves assisting with designing surveys for ease of use as well as coordinating important schedules in the project and researching any additional concepts, regulations, or data that are relevant to the project I am assigned to.
Finally, I am involved with data collection through surveys on physical and online platforms as well as conducting interviews through physical or remote means. Quality data collection for projects I am assigned to is ensured through reviewing the recordings of respondents, the clarity of their answers and comparing them to a standard set by said project.
