Hi, I’m Ayessa, a 25-year-old professional based in Metro Manila, Philippines, with over six years of paid experience in administrative support, data entry, onboarding, technical support, and client care. I have worked extensively with international clients from the USA, Canada, Australia, and the UK, giving me strong exposure to remote work environments and global business practices.
I began my career in technical support, where I handled troubleshooting for Vital POS terminals used by merchants in the United States. I then transitioned into an after-sales advisor role, providing support to customers of Apple products across Australia and New Zealand.
I also gained experience as a data entry specialist for a UK-based marketing company and a local financing company, where I maintained and organized leads, invoices and receipts, tracked income transactions, and assisted accountants in preparing financial data for tax reporting.
Most recently, I worked as an onboarding specialist, where I set up and trained new clients from the USA and Canada on a business solutions platform called CustomerBase. My responsibilities included training clients through payment processing, invoicing, estimates, CRM management, review management, scheduling, booking pages, and online request forms.
Through these roles, I’ve developed proficiency in various tools such as Customer Base, Netsuite, Co-Create, Calendly, Microsoft Office, Google Workspace, RocketChat, Slack, Zoom, Vital POS, Stripe, Canva, ChatGPT, and Google Gemini. I’m also highly adaptable and quick to learn new systems and technologies.
My previous employers have recognized me for being highly organized, detail-oriented, and results-driven. I thrive in remote environments with zero to minimal supervision; consistently meeting and exceeding KPIs while maintaining accuracy and productivity.
I value my clients’ trust by delivering work with integrity, precision, and quality.
