eCommerce VA | Product & Supplier Sourcing | Data Entry | Trainer & Team Leadership

I have over 3 years of experience in the automation and e-commerce industry, where I worked as a Sales Caller Trainer, Team Leader, Purchaser, Sourcer, and Product Analyst. I handled supplier communication, product sourcing, order processing, payments and refunds, shipping, and invoice management, while also training new agents and improving team performance. I also have basic experience in social media management.

Additionally, I bring 2 years of experience in the BPO industry as a Customer Service Representative and Healthcare Specialist. I managed customer inquiries, billing issues, account support, HIPAA verification, and enrollment processes, consistently delivering efficient, customer-focused solutions.

I have also worked on solar and supplement campaigns, educating customers and supporting engagement and sales.

I am highly organized, detail-oriented, and committed to delivering quality work, improving processes, and providing excellent customer service.