HOME CARE EXPERT | HEALTHCARE INSURANCE EXPERT | CUSTOMER SERVICE EXPERT
Are you looking for a highly-skilled, reliable, detail-oriented Virtual Assistant who thrives in a fast-paced environment? With over 5 years of experience as a service representative across multiple industries, including Home Care, U.S. Healthcare Insurance, and Sales, providing support to clients, caregivers, providers, members, and customers.
WHAT I CAN DO FOR YOU:
I. Home Care Coordination & Scheduling
- Match caregivers to clients based on skills, availability, and care needs
- Coordinate start of care, schedules, and authorized hours
- Create and manage caregiver schedules
- Handle call-outs, shift changes, and urgent coverage
- Serve as the main point of contact for clients, families, and caregivers
- Maintain accurate caregiver records
- Verify visits/clock-ins/clock-outs
- Monitor service quality, address concerns, and resolve complaints
- Prepare reports, updates, and incident documentation
II. Medical Virtual Assistant
- Verify insurance eligibility, benefits, and coverage details
- Confirm plan type, network status, deductibles, copays, and referrals
- Check authorization requirements and track approval status
- Document insurance details
- Check claim status, identify denials, and follow up with payers
- Manage provider portal enrollment and credential updates
III. Sales & Customer Support
- Handle inbound and outbound calls, emails, and chats
- Introduce products/services and answer customer inquiries
- Support sales targets through excellent customer service
IV. Data Entry & Administrative Support
- Enter, update, and verify data with high accuracy
- Maintain organized digital records and files
- Convert documents and generate basic reports
- Ensure data confidentiality and meet deadlines
TOOLS and SYSTEMS I USE:
AxisCare
eClinicalWorks
Zoho
Wellsky
Ring Central
Slack
Zoom
Google Workspace
Microsoft Office
Canva
ChatGPT
CapCut
Calendly
My goal is to provide excellent assistance that makes a positive impact for both clients, care providers, customers, and members.
