Hi, I am a former Team Leader in Call Center for almost 3 years handling Customer Service Campaign.
- Handling a team composed of 16 members and ensuring the overall success of the team I'm
- Performance management: track and analyze key performance metrics
such us productivity, efficiency and quality
- Address performance issues and implement strategies to improve over-all performance of the team in order to provide World Class customer Experience
- Conducts mentoring and coaching session with team to help guide the teammates with their career growth
- Well-versed in addressing client escalations and handling client calibrations
- Capable to handle new hires and helped the speed to proficiency of the team
