Results-driven professional with experience in both the insurance and BPO industries, specializing in client advisory, team leadership, and performance management. Skilled in financial needs analysis, risk assessment, and recommending life insurance solutions aligned with client goals. Experienced in coaching and developing customer service teams, monitoring KPIs, and implementing strategies to improve quality and productivity. Strong background in customer relationship management, regulatory compliance, and operational excellence, with a commitment to continuous learning and delivering high-quality service.
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