I am an experienced Customer Service Specialist with a strong background in handling inbound/outbound calls, order processing, dispute resolution, and fraud prevention. My work at Concentrix (Macy’s Credit and Fraud Department) earned commendations for quick, accurate, and empathetic support, including reducing fraudulent activity by 30%.
Proficient in MS Office, Google Suite, Zoom, and Canva, I bring reliability, attention to detail, and a customer-first approach to every task. I am committed to helping businesses deliver excellent service and build lasting customer relationships.
