Experienced customer service and logistics professional with over 10 years of combined experience in logistics coordination, inventory operations, customer service, email support, and Amazon product research.
I have 8 months of Amazon U.S. customer service experience handling inbound phone support, followed by 1 year of professional email support experience assisting customers with inquiries, refunds, replacements, cancellations, and account-related concerns while coordinating with internal teams to resolve issues efficiently.
Prior to customer service, I spent 8 years in Qatar coordinating deliveries of cement bulkers, aggregates, sand, and admixtures to multiple construction sites. My responsibilities included dispatch coordination, scheduling, communicating with drivers and site engineers, monitoring deliveries, preparing reports, and ensuring smooth daily logistics operations.
I am also trained in Amazon Online Arbitrage (OA) Product Research, using tools such as Keepa, SellerAmp SAS, RevSeller, and Google Sheets to identify profitable products, analyze pricing trends, competition, ROI, and product demand in the Amazon marketplace.
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