Highly organized Insurance Administrative officer with 11 years of experience in the non-life insurance industry. Skilled in administrative operations, customer service, and sales support, with a keen ability to multitask in fast-paced environments. Adept at handling policy management, client relations, and document processing while ensuring accuracy and efficiency. A proactive problem solver who thrives on both independent and collaborative settings. At Convergys PH, I served as a Customer Service Associate for Macy's Credit, assisting customers with billing, payments, and account concerns while maintaining high satisfaction scores. In addition, I managed my own Airbnb rental, where I oversaw guest communications, bookings, and marketing strategies ensuring seamless operations and top-tier guest experiences. Across all roles, I've consistently demonstrated strong organizational, problem-solving, and people skills in fast-paced, service-driven environments.
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