Dynamic and results-driven professional with 12+ years of leadership experience in customer service, technical support, operations, and business development. I specialize in building high-performing teams, improving processes, and driving measurable growth.
As a Technical Support Team Leader, I led teams to exceed KPIs, improve service quality, and deliver outstanding customer experiences. I am skilled in coaching, resolving escalations, and implementing systems that strengthen accountability and performance.
My background includes finance experience in an accounting firm and U.S.-based bank, as well as lead generation and client acquisition. In the home care industry, I managed scheduling operations, matched caregivers with clients, supported recruitment, and helped generate new business.
Additional expertise includes social media management, content creation, e-commerce support, CRM and database management, and proficiency in Microsoft Office, Google Workspace, AxisCare, and WellSky.
Core Strengths:
Operational Excellence & Process Improvement
Recruitment, Talent Acquisition & Workforce Planning
Cross-Functional Team Leadership
Scheduling, Staffing & Resource Optimization
Client Success & Relationship Management
Executive Administration & Business Operations
Project Coordination & Workflow Management
I am confident, adaptable, and committed to delivering results that help businesses grow and succeed.
