Hello! I'm Len, a seasoned Customer Service Representative dedicated to providing outstanding support and assistance to clients. With 13 years of experience in the field, I thrive on delivering exceptional service that exceeds expectations and leaves a positive impact.
I am well-experienced with the following:
CRM/CMS/ Database
- Salesforce, Airtable, Monday, Sharepoint, ZatPark, Zendesk
Community Management
- Monitor social media conversations for new messages, followers, and engagement.
- Moderating and responding to comments, handling engagement, posting, and creating content using Facebook.
Project Management Tools
- ASANA, Microsoft Teams, Jira Software
Communication Tools
- Skype, Google Meet, Zoom, Slack, -----------, Microsoft Teams
UAT and Sanity Website and Product Testing
I am fluent in English and my native language. I can make myself available when needed.
I would love to work with you!
