Detail-oriented Operational Support Engineer with extensive experience in monitoring, maintaining, and ensuring high availability of production systems in 24/7 environments. Proficient in incident management, service reliability, and operational documentation, with a strong focus on SLA compliance, ITIL best practices, and continuous service improvement. Performing root cause analysis and coordinating with cross-functional teams to ensure optimal performance of applications and infrastructure. Experienced in using monitoring tools, alert systems, and supporting deployments through Jenkins.
