My main
role in my previous company is to be the primary point of contact between our
company and customers, focusing on driving sales while delivering exceptional
customer service. This role combines relationship building, problem-solving,
and revenue generation to ensure customer satisfaction and business growth.
Key Responsibilities
Sales
-Proactively identify and
pursue sales opportunities through inbound leads and outbound prospecting.
-Develop and maintain strong
relationships with new and existing customers.
-Create and present tailored
solutions and proposals to meet customer needs.
-Meet or exceed monthly,
quarterly, and annual sales targets.
-Maintain accurate sales
records and forecasts in the CRM system.
-Collaborate with team
members to identify cross-selling and upselling opportunities.
Customer Service
-Provide comprehensive
support to customers through multiple channels (phone, email, chat) in
case of escalation.
-As the manager in-charge, I
make sure that customer’s inquiries, complaints, and issues are handled professionally
and efficiently.
-Process orders, returns, and
exchanges according to company policies.
-Maintain detailed records of
customer interactions and follow-up actions.
-Identify and escalate
complex issues when necessary.
-Contribute to improving customer
service processes and procedures.
