Hi, I'm Daisy, a Customer Support Specialist with 6+ years of experience supporting US-based customers across telecom, healthcare, sales, and ecommerce support environments. My background includes handling customer inquiries, email support, live chat, order tracking, refunds, CRM management, and issue resolution while maintaining a positive customer experience.
I am currently transitioning into Ecommerce Virtual Assistance and building on my experience supporting customers across Amazon, Lazada, and Shopee-related transactions. I have worked with tools such as Zendesk, Salesforce, Amazon Connect, Google Workspace, and other remote collaboration platforms. I am comfortable handling high-volume support, following SOPs, and managing multiple tasks while meeting deadlines and response-time expectations.
I am looking for opportunities where I can help ecommerce businesses provide excellent customer service, improve customer satisfaction, and support daily operations. I value clear communication, reliability, accountability, and continuous learning.
If you're looking for a dependable Ecommerce Customer Support VA who can represent your brand professionally and provide a great customer experience, I'd love to connect and learn more about your business.
