I have 5 years of experience in Customer Service. I specialized in administration tasks and supported the company's operations by addressing client inquiries through phone calls, emails, chats, and other communication methods. My responsibilities included ensuring smooth and efficient operations, monitoring the database, and maintaining customer satisfaction. Additionally, as a Sales Development Representative, I successfully managed projects with BPO companies, recruitment agencies, shipping companies, and government sectors.
SKILLS:- Excellent oral and written communication skills- Proficiency in using Microsoft Office (MS Word, MS Excel, MS PowerPoint, and MS Outlook) and Google Suite- Good conversationalist and can effectively promote and market a product or service- Capable of working with people proactively and seamlessly- Can handle challenging tasks beyond my scope of knowledge- Fast learner and can adapt to situations well- Self-motivated, result-oriented, and people-oriented
