Result-driven Project Manager in e-commerce and technical development with experience leading cross-functional teams, managing timelines, coordinating stakeholders, and delivering projects on schedule. Improves business operations through building automation systems to save time and to focus on higher-value tasks. Skilled in project planning, team leadership, process improvement, client communication, and risk management.
Core Skills
Project Management
Process Improvement
Financial Planning and Management
Client Communication
Risk Management
Timeline & Milestone Tracking
Documentation & Reporting
Logistics Planning and Coordination
Vendor Coordination
Quality Assurance
Change Management
Microsoft Office & Google Workspace
Trello, Asana, -----------
Shopify Product Manager: 2021 - Present
Monitored product development progress from sample creation to product launch using Asana boards, workflows, and automation tools.
Developed team SOPs to maintain operational standards and ensure accuracy in all processes.
Collaborate with teams from 3 different countries to successfully carry out the stages of each product, making sure bottlenecks are avoided and delays are prevented
Update milestones, including ordering, production, shipping, and launch timelines, and prepare the necessary documents needed
Break down projects into small tasks to streamline workflows and create automations
Followed up on shipment schedules, coordinated inspections, and organized weekly shipment bookings.
Implemented pre-order systems and maintained inventory availability to prevent stockouts
Built workflow automations for repetitive tasks to improve productivity.
Maintain an organized filing system for production documents
Defined creative requirements, specifications, and delivery timelines.
Created product pages, SKUs, barcodes, variants, and tags in Shopify.
Managed Shopify product listings: writing descriptions, calculating costs/margins, and setting prices.
Designed and maintained purchase order templates with complete product and shipping details.
Verified and processed accurate purchase orders for suppliers.
Monitor AP Aging and invoice management to maintain accurate financial records and record invoices
Verified down payment and balance invoices for accuracy, proper documentation, and alignment with contractual terms.
IT Help Desk Support for Dental Office: 2024
Respond to IT support tickets and technical concerns submitted by dental office staff and customers in a timely manner.
Provide day-to-day technical support for dental office systems, computers, printers, and network-related issues.
Troubleshoot and resolve issues related to:
Printers and scanning devices
Eaglesoft software
Microsoft Office applications and Windows operating systems<8efe80624d780eba0c6493ec45140364>Email accounts, setup, password resets, and email configuration
Install, configure, and update software applications
Coordinate and communicate with third-party vendors and software providers for issue escalation and technical support.
Assist in setting up workstations, user accounts, and office equipment for new employees in the clinic.
Perform routine maintenance, system checks, and software updates to ensure smooth clinic operations.
Document technical issues, solutions provided, and ticket resolutions accurately.
Support data backup procedures and basic cybersecurity practices to protect patient and office information.
Provide remote IT assistance for dental office staff when needed.
Monitor and maintain office computers, internet connectivity, and peripheral devices to minimize downtime.
Educate staff on proper system usage and basic troubleshooting procedures.
Junior Technical Project Manager:-----------
Meet with clients and stakeholders to identify business needs and pain points, then propose and present targeted IT solutions.
Review and analyze existing organizational processes to identify and recommend areas for optimization and efficiency
Develop and present comprehensive project plans, including key milestones and timelines, to ensure a clear and shared understanding.
Create and manage detailed project schedules for the development team to ensure on-time delivery.
Work directly with the development team to define process diagrams and project methodologies that align with project requirements.
Conduct software regression and functionality testing to document issues and verify that all features meet project specifications.
Serve as the primary point of contact for clients and stakeholders, providing regular updates on project progress.
Present project milestones and status reports to maintain transparency and alignment with all parties.
Developed comprehensive system guides and manuals following each project turnover to support seamless implementation.
Operations Manager, Dental Call Center:-----------
Successfully assisted a California-based client in the end-to-end establishment of a new dental call center in the Philippines. This project involved overseeing all aspects of the setup, from initial planning to operational readiness.
Identify qualifications needed for the call center, then set up screening of applicants and interviews, conduct hands-on exams and assessments before putting them into production
Summarize the infrastructure needed for production.
Define computer specs, headsets, computer accessories, and networking equipment
Negotiated with vendors to make sure the equipment purchase is within the budget
Installed and configured essential production software, including Eaglesoft, Zoho, insurance account systems, and softphone applications in collaboration with network engineers from California
Designed the physical layout of the call center to optimize workflow and create an efficient working environment.
Coordinated with contractors and service providers for internet connectivity, power supply, and other utilities critical for uninterrupted operations.
Certification:
Google - Foundations of Project Management
Google - Project Initiation: Starting a Successful Project
Coursera Project Network - Create a Mockup in Figma
