• Configures hardware, devices, and software to set-up workstations for
employees.
• Maintain servers and systems to keep networks fully operational during peak
periods.
• Explain technical information in clear terms to promote better understanding for
non-technical users.
• Manage high levels of call flow and respond to technical support needs.
• Diagnose and troubleshoot hardware, software and network issues.
• Develop and implement preventive maintenance procedures.
• Helped streamline repair processes and update procedures for support action
consistency.
• Configures and maintains computer systems and network connections.
