I am a customer service, technical support, and virtual assistance professional with years of experience in the BPO industry. I began as a frontline support agent and eventually became a mentor, helping teams strengthen their communication, efficiency, and problem-solving skills.
My background includes chat and voice support across diverse industries such as travel (GDS), telecommunications, and insurance. I’ve handled account management, billing concerns, technical troubleshooting, and policy assistance while consistently delivering high-quality customer experiences.
As a Virtual Assistant, I support business owners with administrative management, customer service, bookkeeping, lead generation, email handling,
project coordination, and automation. I also create content for social media and assist with branding through graphic design and marketing execution.
I work with a wide range of tools, including Microsoft Office, Google Workspace, Slack, Go High Level (GHL), QuickBooks, Canva, CapCut, InVideo, Meta Business Suite, Opus, and ChatGPT to streamline processes and improve productivity.
I value collaboration, continuous learning, and building long-term professional relationships. My goal is to help clients operate more efficiently, stay organized, and scale sustainably.
You can view my portfolio here:
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My resume and introduction video are available here:
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