Resourceful and tech-savvy IT professional with strong skills in computer hardware, network configuration, and technical support. Experienced in service desk operations, customer service, and chat support, with a focus on troubleshooting and resolving issues efficiently.
Possess hands-on experience with tools such as ServiceNow, Ivanti, Kaseya, and entry-level knowledge in Azure Active Directory and SAP HANA. Familiar with Concur for expense management and basic web hosting tasks.
Creative and detail-oriented, with video editing and design skills using Canva, CapCut, Adobe Photoshop, and Illustrator. Eager to learn and continuously grow in both technical and creative areas.
