Highly skilled healthcare insurance subject matter expert in a BPO setting with a proven track record of success in providing exceptional support to patients and medical professionals. Extensive experience in handling insurance verification inquiries, quoting eligibility and benefits, claims and precertification status interpretation, fax management, and data entry. Proficient in preparing critical documents such as explanation of benefits, benefit summary, certificate of coverage, and other related correspondence. Experienced in uploading documents into electronic systems. Currently working as a Medical Virtual Assistant and Prior Authorization Liaison, responsible for submitting precertification requests on behalf of healthcare providers (HCPs) and facilities. Demonstrated ability to maintain accuracy, efficiency, and HIPAA compliance.
