Customer Service & Healthcare Support Professional | BPO & Virtual AssistanceExperienced in patient care coordination, claims processing, and customer engagement. Strong background in administrative tasks including scheduling, medical intake, billing, and record management. Proven ability to handle high-volume calls, resolve issues efficiently, and maintain patient satisfaction. Adaptable, detail-oriented, and collaborative, with excellent time management and multitasking skills. Fluent in Filipino and advanced in English, with HIPAA and healthcare compliance knowledge.What I Can Do For You:Customer Support: Handle inbound/outbound calls, emails, and chat inquiries with professionalism.Patient Care Coordination: Schedule appointments, manage medical intake, and assist patients with claims.Administrative Tasks: Manage records, organize files, handle documentation, and support daily office operations.Billing & Financial Support: Process payments, assist with invoices, and handle billing inquiries.Problem Solving: Resolve customer or patient issues efficiently and accurately.Team Collaboration: Work with your team to streamline processes and improve workflow.Key Skills:Patient Care Coordination & Medical IntakeClaims Processing & Prior AuthorizationCustomer Service & Conflict ResolutionTime Management, Attention to Detail, Team Collaboration Tools & Platforms I’m Proficient In:ZendeskECWFive9Microsoft Office (Word, Excel, Outlook, Teams)SabreSlackTeams Spectrum
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