I'm a Filipino based in Madrid. I currently work as Head of Operations and Customer Experience for a travel tech company.
I have over 10 years of experience in customer and operations support, working with both B2B and B2C clients. In my current role, I handle client communication, follow-ups, and team coordination, which closely aligns with what you’re looking for. I've also worked as an Executive Assistant in the past, so I’m comfortable managing tasks and keeping things organized.
Beyond my professional experience, I’m highly self-taught in many areas, always eager to learn and adapt. Whether it's mastering new tools, improving workflows, or finding more efficient ways to work, I take the initiative to upskill independently.
I rely on tools like ClickUp and Notion to stay productive, using checklists and structured routines to keep everything on track.
I'd be happy to jump on a call to discuss my qualifications further.
Verified
