I have 3 years of experience as a Customer/Technical Support Representative, handling 3 channels during my years of experience such as phone, chats and email.
In those 3 years of experience, I assisted under a B2B account as a Customer Service New Associate in Accenture.
WHAT I LEARNED:
- Domain registration/DNS management.
- Troubleshooting websites
- Help with Email Connectivity Issues
- Domain Transfers and renewal
I am highly confident that I can offer excellent communication skills, patience, hard-work, empathy, adaptability, customer relations and problem-solving skills.
Additionally, one of my hobbies are video editing;
Platform I mainly use is CapCut, but I'm flexible in learning other editing platforms such as DaVinci Resolve, Adobe Premiere Pro etc.
If you ever need help with basic video editing, we can work on it together!
I'm also willing to exert an effort in learning new things, as I know it will help with my growth in the future.
MY EXPERTISE:
> Handling customer inquiries via phone, chat and email.
> Technical Support and troubleshooting.
> Multitasking
> Active listening and effective communication.
> Critical Thinking
> Building customer relationships and understanding
> Delivering positive customer experience.
