Currently working as Software Support Engineer, with a focus on providing first line support to customers for i-----------/requests/inquiries.
- Address and resolve incoming platform/product i-----------(bug, data issues, functionality)/requests(environment upgrades, change requests)/questions from end users.
- Record, track, and document the problem-solving process.
- Reproduce and confirm reported issues in test environment when resolving cases/tickets.
- Collaborate with Development team when resolving bug issues or testing fixes/changes before deploying in Production environment.
