I am a customer service associate who can work independently with over eight years of experience. I have worked as a financial support specialist with an international bank catering to UK based customers. Daily task includes answering inbound and outbound call along with additional task for sending email follow ups to relevant teams. I am also task to resolve customers inquiry and set up payment plans for charged off accounts. This may include an overall discussion of their financial situation along with any complaints and vulnerabilities that may arise during the discussion. Also had joined initiatives in determining pain points for my fellow advisors in procedures and alternatively creating a solution that is within policy and could work beneficially for the customer, advisors and the bank.
