Results-driven hospitality and customer support professional with over 3 years of experience in guest services, reservations management, OTA operations, and team support. Proven track record in leading daily operations, monitoring performance metrics, coaching tea-----------mbers, and ensuring exceptional customer experiences in fast-paced environments. Experienced in workforce coordination, issue resolution, process improvement, and cross-functional collaboration. Recognized for strong leadership, communication, adaptability, and commitment to achieving operational excellence and service quality goals.
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