Work Experience
CTC BPO Inc.----------- (2 years, 8 months)
Tier 1 Tech Support Engineer (1 year)
Tier 2 Tech Support Engineer (1 year, 7 months)
Provided technical support for access points, firewalls, and backup devices, including Fortigate, DIGI, and Sky Edge.
Assisted in troubleshooting and resolving issues related to digital menu boards.
Geidi
Managed Service Provider
March 2024 - September 2024 (6 months)
Delivered IT support focusing on Active Directory and Microsoft 365.
Managed applications and services in SharePoint, Exchange, and Admin Center, along with Azure Active Directory.
This experience has equipped me with a strong foundation in technical support and IT management, enhancing my problem-solving skills and customer service capabilities.
