I am an experienced Customer Support Specialist and an aspiring Software Developer with over three years of experience in delivering excellent service via chat, email, and administrative support. My background in customer service has honed my analytical, problem-solving, and communication skills, while my ongoing Bachelor’s degree in Computer Science equips me with a strong foundation software, game, and web development, particularly in Java, Python, and C# programming.
I am proficient in Zendesk, Shopify, Google Workspace, MS Office Suites, and various payment and scheduling tools (Stripe, PayPal, Calendly), as well as video conferencing platforms such as Zoom and Slack. My combined expertise allows me to bridge the gap between technical problem-solving and customer-focused service, making me an ideal candidate for customer and tech support roles, software QA, or junior software development internships.
I am passionate about technology, efficiency, and helping others, and I aim to bring both technical know-how and customer-centric professionalism to every role I take on.
