Accomplished IT leader with over 13 years of experience driving enterprise IT operations for a Fortune 50 retailer. Skilled in managing teams of up to 27 professionals, streamlining processes, and delivering measurable results, including reducing incident backlogs by 80% and automating resolution of 1,200+ service requests. Proven success in global transitions, such as moving pharmacy testing operations from the US to Manila, and leading enterprise release and deployment initiatives for mission-critical pharmacy systems. Certified Lean Six Sigma Green Belt with a strong track record of optimizing efficiency, enhancing service delivery, and supporting complex IT environments.
