PROFESSIONAL SUMMARY
Detail-oriented Operations Professional with over 5 years of expertise in high-level hospitalityand property management. Former Senior Case Manager for Airbnb, specializing in complexdispute resolution, stakeholder liaison, and brand reputation. Proven track record in managingend-to-end guest lifecycles for multi-unit portfolios (UK & US markets), ensuring seamlesscheck-ins, maintenance coordination, and 5-star guest satisfaction. Expert in following strictSOPs and taking full ownership of operational challenges in fast-paced, remote environments.
