Experienced Service Desk Analyst with 10+ years of experience providing technical support, incident management, and end-user assistance for global organizations. Proficient in Microsoft 365, Active Directory, Azure AD, ServiceNow, and remote support tools. Recognized for resolving complex technical issues, maintaining SLA compliance, and delivering outstanding customer service. Adept at working in fast-paced environments, supporting cross-functional teams, and driving continuous improvements to service quality and operational efficiency.
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