I have worked in the BPO industry for almost 17 years handling Customer Service, Retail, Banking & Finance (FinTech & AML KYC), Workforce Management (RTA) and as a Sr. Quality and Compliance Analyst.
I have experience with several work types (niche) such as Customer Service (Voice, Chat, Email) also was under the Management team that assists agents to improve on their KPIs.
VA Freelance for a Smoke Alarm Company.
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