Hello there, I'm Lady Marjorie from the Philippines. I’m an Executive Virtual Assistant with over 9 years of experience providing administrative support, customer service, sales operations support, and healthcare-related assistance. I have strong experience in healthcare support including insurance verification, benefits eligibility checks, claims processing, claims investigations, and denial management. I also assist patients and providers in understanding coverage, claims status, and next steps. In addition, I've handled customer service through phone, email, and chat, supporting order management, refunds, account inquiries, and service requests in fast-paced environments.
What I help businesses & healthcare providers with:
Executive and administrative support
Customer service (phone, email, chat, SMS)
Calendar management
Appointment scheduling
Meeting coordination & sending reminders
Inbox & email management
Data entry and record management
Invoicing & billing support
Payment processing
Sales operations support
Order processing and order tracking
Refunds, returns, and exchange processing
Healthcare insurance verification
Benefits eligibility verification
Claims processing support
Claims status investigation
Claims discrepancy review
Claims denial management
Patient and member record management
Case documentation and follow-ups
Answer calls, texts, and web inquiries promptly and professionally
Handle concerns and complaints calmly
Collect and verify basic patient information (demographics, contact details, and insurance info)
Log every client call, text, and action
Schedule, confirm, reschedule, and cancel appointments
Social media content posting and engagement
File organization and document management
Customer feedback monitoring
Process documentation & SOP creation
Assist in reviewing current processes for improvements
Follow HIPAA patient privacy compliance and maintain confidentiality at all times
Tools I'm proficient at:
Salesforce, Insuresoft Diamond System (Diamond), Cigna Envoy, Mainframe, Octopus, Canva, CapCut, Instagram, LinkedIn, Pinterest, TikTok, Microsoft Office (Word, Excel, PowerPoint), OneDrive, Google Workspace (Docs, Sheets, Drive), and Microsoft Office applications (Excel, Word, Outlook, PowerPoint, OneDrive), DropBox, Docusign, ChatGPT, WebEx, Slack, Loom, Zoom, Microsoft Teams, Google Meet, WhatsApp, Viber, Avaya
My availability:
I'm available to work full-time, part-time or 10–15 hours per week
I'm also flexible with work schedules and can work across US time zones including Australia, UK, EU, and Canada time zones.
Why work with me this year:
Reliable, detail-oriented, highly organized
I'm committed to helping businesses save time and improve operations
9+ years of professional customer service and operations experience
Comfortable with Microsoft Office, Google Workspace, spreadsheets, and CRM systems
Excellent spoken and written English (Written and verbal)
Comfortable handling high call volumes and email communications
Strong follow-up habits and ownership mindset
Experienced in handling high-volume tasks and complex inquiries
Quick learner with new systems and tools
Persuasive but not pushy — confident guiding people to book
With reliable high-speed internet, a quiet home workspace, noise canceling headset
Message me today.
If you think I'd be a good fit for your team, feel free to invite me for an interview. I’d love to learn more about your business and how I can support you.
Insurance, English Speaking, Claims Processing, Credentialing, Medical Insurance, Healthcare, Coordination, Operation Management, Medical Services, Medical Knowledge, English Proficiency, Customer Support Management, Medical Billing, Administrative Support, Outbound Calls, HIPAA Compliance, Administrative Management
Verified
