Hello! My name is ----------- ----------- -----------, but you can call me Cess.
I am a seasoned Filipino Virtual Professional with over 11 years of experience. My expertise spans various industries, including Insurance, IT Support, Real Estate, and Credit Repair.
With a comprehensive home office setup, I am fully equipped to assist in various capacities, such as a Virtual Assistant, Data Analyst, Executive Assistant, and more.
Summary of Skills:
Virtual Professional Expertise:
-Over 9 years of virtual professional experience in diverse sectors.
-Expertise in staffing and recruiting, campaign/project management, product support, and process training.
-Extensive experience as an Executive Assistant, Data Analyst, Transaction
Coordinator, and User Account Administrator.
BPO and Technical Support:
-2 years of experience as a Technical Support Representative in a BPO environment, specializing in troubleshooting coupon printers and networking devices.
Education and Training:
-Experienced Language Educator with a background in ESL teaching, process training, and conducting business English lessons, including IELTS and K-12 programs.
Industry Exposure:
-Broad exposure across various industries such as Real Estate, Insurance, Credit Repair, and IT Services.
System Familiarity:
-Proficient in various systems, including CRM platforms (KvCore, Salesforce, Zoho), collaboration tools (Slack, Skype, Microsoft Teams), and dialer systems (Ring Central, Mojo, DialPad).
-Knowledge of other tools such as Google Sheets, Canva, QuickBooks Online, and ChatGPT.
Professional Experience:
-5 years as an Executive/Hiring Assistant for Your Home Sold Guaranteed Realty, handling onboarding/offboarding, lead generation, recruitment, and transaction coordination.
-3 years of ESL teaching experience as a senior teacher and tutor, conducting online lessons in English.
-Campaign Manager in credit repair, overseeing cold callers, KPIs, and payroll.
I am ready to bring my expertise and dedication to your team!
