Operations specialist with a track record in chargeback management, billing operations, and executive support. Handled end-to-end dispute lifecycle, CRM account management, financial dashboard monitoring, and direct CEO support for a subscription eCommerce company while supervising a customer support team across phone, email, and live chat.
Known for catching problems before they escalate and building processes that hold up under pressure.
Previously ranked Top 2 Agent for customer satisfaction at a BPO, with added experience in data research, content moderation, and appointment setting. Holds a BS in Information Systems.
