With over 15 years of experience in the banking industry, I have honed my expertise in customer service, collections, fraud prevention, and controls. My career is marked by a commitment to excellence and a deep understanding of financial operations and risk management.
I am proficient in data analytics tools such as Alteryx and Tableau, which I leverage to drive data-driven decision-making and enhance operational efficiency. My technical skills are complemented by my certification as an Internal Audit Practitioner from The Institute of Internal Auditors and Six Sigma Yellow Belt, underscoring my dedication to quality and continuous improvement.
I hold a master's in business administration (MBA) degree and have completed three years in Law School, equipping me with a robust foundation in both business and legal principles. Additionally, I attended a paralegal certification seminar, further broadening my legal acumen.
Currently, I serve as an Associate Control Manager at JPMorgan, where I apply my diverse skill set to robust control frameworks and support strategic initiatives.
