Hi! My name is Zandra Roellyn L. Zayas.
I have over 3 years of combined experience in customer service and virtual assistance. I worked for 2 years and 2 months in the BPO industry as a Customer Service Representative, handling inbound calls for international companies. My responsibilities included assisting customers with consumer electronics product replacements, order and replacement updates, handling product inquiries, and ensuring fast and effective conflict resolution.
I also have 1 year of experience in the VA industry as a Customer Service Lead, Administrative Assistant, and Data Entry Clerk, where I supported daily operations and managed customer communications.
I am knowledgeable in Shopify, Notion, Google Calendar, Kajabi, and I can also manage creating and scheduling meetings via Zoom, including sending invites and coordinating schedules.
I am detail-oriented, reliable, and committed to providing excellent customer support.I am responsible for answering inbound calls for international company that deals with consumer electronic product replacements, order and replacement updates, assisting customers regarding product queries, also ensuring fast conflict resolutions.
I think I am a suitable applicant for the job offer as I have developed a keen ability to address customer concerns with empathy and efficiency,
consistently receiving positive feedback for my attentiveness and problem-solving skills and I have the following:
Strong Organizational Skills: Ability to manage and prioritize tasks effectively, ensuring a timely responses.
Excellent Communication: Proficient in both written and verbal communication, with the ability to adapt tone and style to match the client.
Attention to Detail: Meticulous in managing tasks, and following standard procedures to avoid errors and ensure smooth operations.
Problem-Solving Skills: Ability to think critically and find solutions independently when challenges arise.
client-centric mindset:
focuses on creating the best experience for the customer, and by doing so builds brand loyalty
Confidentiality and Trustworthiness: Respect for privacy and the ability to handle sensitive information with discretion.
What motivates me to work is the opportunity to learn and grow while helping others. I find fulfilment in sharing knowledge, solving problems, and contributing to meaningful conversations. I’m also driven by curiosity.
Verified