I am a detail-oriented and responsible professional with a strong passion for delivering high-quality service and driving organizational growth. My diverse experience spans roles in research, lead generation, customer service, and banking operations, where I have consistently demonstrated my ability to adapt, learn quickly, and excel in dynamic environments. As a Qualitative Research Analyst, I led strategic initiatives to identify industry experts and provided actionable insights through comprehensive research. In my roles as a Lead Generator, I specialized in real estate lead acquisition through SMS and cold texting, consistently exceeding targets and refining outreach strategies to improve
results.My background also includes serving as a Customer Service Representative, where I efficiently handled virtual support for vital records requests, maintaining high client satisfaction ratings. In the banking sector, I held roles such as Collaborative Signatory, Customer Sales Associate, and Customer Service Associate at EastWest Banking Corporation. These positions honed my skills in transaction processing, client engagement, and compliance, allowing me to effectively recommend financial products, resolve inquiries, and manage sensitive operations.I hold a Bachelor’s degree in Financial Management from Saint Louis University in Baguio City and recently comlited my Juris Doctor degree. I am proficient in Microsoft Office and Google Suite, skilled in conducting qualitative and quantitative research, and possess strong communication, negotiation, and team-building abilities. Known for my adaptability, cultural competence, and commitment to excellence, I thrive in collaborative and fast-paced environments.
