Licensed Professional Teacher turned bilingual Call Center Agent. and with 4+ years of experience in QAA leadership, 4+ years CSR and 1+ year call center
operations. Proven track record in monitoring and coaching teams, improving
customer satisfaction, and optimizing service quality through data-driven
insights and process enhancements. Experienced in call/chat/email audits,
coaching, data analysis, trend reporting, and process optimization. Proven
record of enhancing CSAT and QA scores via structured feedback and training
