Technical Support Specialist with 8+ years supporting SaaS and cloud-based systems for global clients.
Handled 100+ daily technical tickets across email and ticketing platforms while maintaining SLA compliance in 24/7 environments. Strong background in SQL Server, MySQL, AWS operations, and network troubleshooting.
I help businesses:
• Resolve technical issues faster and reduce downtime
• Improve system performance through root cause analysis
• Support customers across SaaS platforms with clear, professional communication
Tools and expertise:
• SQL Server, MySQL, Database Performance Monitoring
• AWS (Cloud Operations, Networking, Security, Serverless)
• Wireshark, SolarWinds, Network Diagnostics
• Jira, Salesforce, SLA-driven support environments
If you need a reliable Technical Support VA who can handle complex issues and communicate clearly with your team and customers, I’m ready to help.
Available for US timezones.
