-Supervise and motivate a work team while maintaining high standards.
-Respond to all authorization documents received and provide feedback to address processing issues.
-Respond to provider inquiries that have been received by the escalation and case resolution department.
-Research and verify information provided on authorization documents.
Skills:
Excellent command in English, oral and written
Computer literate (Microsoft Word, Excel, Power Point and online research)
Ability to manage effectively in a fast-paced environment
Strong operational skills in a customer-service environment
Strong problem-solving, organization and planning skills
