A Customer Service Specialist with hands-on experience supporting eCommerce brands through email, live chat, and social media. I focus on creating warm, personalized customer experiences while efficiently resolving concerns related to orders, returns, and product inquiries.
I’m experienced in using tools like Gorgias, Gladly, Shopify (backend), Shiphero, Slack, and Refundid to manage tickets, process returns, update orders, and coordinate with internal teams. I’m confident handling high volumes of inquiries while maintaining a friendly and brand-aligned tone.
I take pride in being proactive, detail-oriented, and easy to work with. I understand how important customer experience is to a brand, and I always aim to turn every interaction into a positive one that builds trust and loyalty.
