- With over 14 years of experience as Customer Service Representative
in BPO Industry
-worked in E-Commerce, experience in Shopify, Gorgias, Shipmonk, HappyReturns
- Worked in travel and Hospitality account ( Orbitz - booked hotels, flights, cars and vacation packages for customers)
-Worked in Telecommunications account ( Telstra and Spark - assisted customers in new connections, porting in and out of mobiles and internet, disconnection, product purchase and order management)
-Experienced in Data Entry / Encoding and Data Controlling.
- Skill in assisting customers with billing enquiries like payments, payment extensions and refunds.
- Good communication skills, pays attention to details
-Fast learner and has ability to learn quickly from video tutorials or trainings
- Can easily adapt to changes
- Proficient in Microsoft Office ( MS Word, MS Excel, PowerPoint, Outlook)
- Uses Google Drive, Time Savvy, Slack, WhatsApp
-Used tools like CRM, Salesforce, Siebel
- can work with minimal to no supervision and make decisions in accordance to client specifications and policies
Verified
