Programs Assigned
>Assurant
>Truist Banking
o Developed and delivered comprehensive training programs for two distinct programs, collaborating across multiple lines of business (LOBs) to ensure consistency and quality in service delivery.
o Conducted regular training sessions and workshops, utilizing a variety of teaching methods to accommodate diverse learning styles.
o Monitored trainee performance and provided constructive feedback, helping to improve individual and tea-----------trics.
o Worked closely with program managers to identify training needs and implement targeted solutions that enhanced employee engagement and customer satisfaction.
