IT Support professional with hands-on experience in hardware diagnostics, Tier 1/Tier 2 troubleshooting, Windows and Linux deployment, and end-user
workstation support. Repaired and configured systems for individual and repeat freelance clients, and delivered corporate-level Tier 1/Tier 2 support during
a hands-on internship. Comfortable working in high-ticket-volume, fast-paced environments with a customer-first, clear-communication approach to
resolving technical issues.
