Back Office Support | Sales & Account Management Expert

About Me:
I am a detail-oriented and results-driven professional with extensive experience in customer service, account management, sales, and back-office support. Over the years, I’ve developed strong skills in communication, relationship-building, and problem-solving. I excel in fast-paced environments and consistently meet tight deadlines while maintaining high-quality standards.My background includes working across various industries, such as insurance, pharma, tobacco, and telecommunications, where I’ve contributed to business growth, streamlined operations, and enhanced client relationships. I have a solid track record of supporting clients with tailored services, managing key accounts, and working cross-functionally to execute successful campaigns.

Skills:
Customer Service & Client Support
Account Management & Key Account Services
Back Office Support & Administrative Tasks
Sales Strategy & Market Research
Team Coordination & Communication
Data Analysis & Reporting
CRM Systems & Microsoft Office Suite (Excel, Word, PowerPoint)

I’m committed to helping businesses achieve their goals by providing exceptional support and delivering results that matter.

Work Experience:

Equity Insurance Group
Back Office Support | May 2024 – March 2025
Coordinated with team lead for task assignments and priorities to ensure efficiency.
Managed quote requests and input client data into the carrier’s system.
Communicated with relevant parties to ensure prompt turnaround on quotes and tasks.
Worked in a fast-paced environment, adapting quickly to changing priorities and meeting deadlines.

Bell Kenz Pharma INC.
Jr. Key Accounts Service Specialist | March 2022 – March 2023
Served as the main point of contact for key accounts, providing top-tier customer service.
Maintained accurate client data and ensured timely updates to critical account information.
Collaborated with internal teams to ensure seamless order processing and inventory management.
Assisted doctors in meeting their program targets and provided resources for success.
Monitored account performance and provided data-driven insights to improve service delivery.

Philip Morris Fortune Tobacco Corporation
Business Building Executive | November 2019 – March 2021
Developed and maintained relationships with key clients to drive growth and brand loyalty.
Conducted market research and analysis to identify business opportunities and trends.
Worked with cross-functional teams to execute campaigns and align with company goals.
Trained and supported retailers in effective product knowledge and merchandising.
Monitored sales performance, refining strategies for continuous improvement.

Metro Drug Inc.
Sales Representative | November 2017 – December 2018
Built strong relationships with healthcare professionals and clients to promote sales.
Conducted product presentations to educate clients on product features and benefits.
Identified and pursued new sales opportunities through cold calling and market analysis.
Collaborated with internal teams to ensure timely delivery and address client concerns.
Analyzed sales performance and prepared reports to support strategic planning.

Globe Telecom
Sales Specialist | January 2016 – November 2017
Engaged customers to understand their needs and recommend suitable telecom products.
Conducted product demos to showcase the benefits of Globe Telecom offerings.
Maintained relationships with existing clients and proactively sought new business.
Worked with marketing and support teams to ensure effective campaigns and service delivery.
Monitored sales performance, analyzed trends, and adjusted strategies as needed.

Skills & Expertise:
Sales & Account Management: Building and maintaining relationships with clients, driving business growth, and managing key accounts.
Customer Service: Providing exceptional service, responding to inquiries, and offering solutions to ensure customer satisfaction.
Administrative & Back Office Support: Task coordination, data entry, and ensuring smooth processes across teams.
Reporting & Data Analysis: Monitoring performance, analyzing data, and offering insights for strategy refinement.
Communication & Team Collaboration: Efficiently liaising between internal teams and clients to ensure goals are met.

Why You Should Hire Me:
With a diverse background in customer service, sales, and back-office operations, I bring valuable experience and a results-driven approach to every project. Whether you're looking for efficient administrative support, improved customer service, or strategic insights to enhance your business, I’m here to deliver high-quality work that exceeds your expectations. Let's collaborate to achieve your goals!