As a Virtual Property Manager and Short-Term Rental Specialist with over 3 years of experience, I bring expertise in end-to-end property management, Airbnb operations, and guest experience optimization.
I began my career as a Support Ambassador at Airbnb, where I spent a year mastering the platform’s tools, policies, and customer service standards. I was later promoted to Team Lead, managing day-to-day support operations, coaching teams, and ensuring high-quality guest and host experiences across all touchpoints.
I then joined MadeComfy Sydney, a leading short-term rental management company.
Oversaw guest experience for a portfolio of 1,000+ short-term rental properties across Australia and New Zealand, ensuring smooth communication from pre-arrival to post-checkout. Resolved access, WiFi, and maintenance issues by coordinating with internal teams and licensed trades. Managed bookings, rebookings, and calendar updates across Airbnb, VRBO, and BDC, liaising with OTA agents as needed. Partnered with housekeeping and field teams to maintain property readiness and deliver prompt service recovery. Utilized tools like Breezeway, Salesforce, Slack, -----------, Airbnb, VRBO, and Google Workspace to streamline daily operations.
I also worked as a Cleaning, Maintenance, and Claims Coordinator at Luxury Lodging, where I manage vendor relations, oversee property upkeep, and handle claims processing while leveraging tools like Hostaway, Notion, Asana, and Turno to streamline operations.
Passionate about creating seamless guest journeys and efficient property workflows, I specialize in driving cost-effective operations while upholding top-tier service standards.
